1. What products does XKIND specialize in?
XKIND specializes in selling a variety of clothing items, including the popular MEN SHIRT MARTIAN and LINELNN SHIRT. Our unique value proposition lies in our commitment to social and environmental responsibility, as we work with monitoring programs to ensure compliance with high standards for our products. We also offer products made from certified and recycled materials, such as the 100% polyester outer shell and the 56% RCS certified recycled polyester in our outer shell. By choosing XKIND, customers can support sustainable fashion without compromising on style.
2. What is XKIND's return policy?
XKIND has a 07-day return policy. This means that you have 07 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. How do I start a return?
To start a return, you can contact us at SUPPORT@THEXKIND.COMĀ Ā Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]. If you have any questions or concerns about your return, you can always contact us atĀ SUPPORT@THEXKIND.COM
4. What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
5. Are there any exceptions to the return policy?
Yes, there are certain types of items that cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please get in touch with us.
6. Can I exchange an item?
Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. What is the European Union 14 day cooling off period?
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
8. How long does it take to receive a refund?
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at nxtlvl885@gmail.com.
